Jason, Branch Manager, Countrywide - click here to listen (346 KB)

"I think you guys do an excellent job. Every time I call you, you get back with me. You let me know if there are funds available to settle with. I like how you actually have access to checking the availability of funds, instead of just having us wait and we don't hear back from anyone. You guys always call us back and let us know. The payments are done in a timely manner, and the cardholders that I speak with seem to be satisfied with your service as well."
- Tracy Louis, Fleet

"I have had wonderful, wonderful customer care service. I always get results when I talk to you. You're the only one that I really seek out to call, because I don't think anyone else would give me that kind of service. I get Personal Service. One of the things I really like is that you get back to me in a timely manner."
- Martha, Household Credit Services

"I have has a very good experience, both with your clients and your representatives. You are very quick with the settlement paperwork, and everything always goes smoothly."
- Mr. Brown, NCO Financial (Supervisor of American Express)

"I feel that they are very good about contacting me when I call them. They do a great job of handling the accounts that we have here at Chase. They work extremely well towards the client's resolution of their account."
- Susan, Chase

"They have helped us on several accounts, settling them in a timely fashion. I'd like to personally thank your negotiators for a job well done."
- Melva Dickson, FMA Alliance

"Our Experience has been great. You guys have friendly customer service. You get back to us really quick, and everything is really great! Out of everyone I work with, I like you the best overall, very much."
- Todd Johnson, Capital One